I have created a Design Research Maturity model to help assess the current effectiveness of organizations and what they need to increase performance. This model offers guidance for more ethical, more empathetic, and more user-centric company cultures (Part One || Research Insight Program Overview)
Learn more about how I have applied and evolved this model at Western Union (Part Two || Financial Services) and IBM (Part Three || Healthcare).
Fundamental to my approach in mentoring teams in the development of UXD and UXR programs is Jesse Jame's Garrett's The Elements of User Experience Framework. I have created an Insights Infusion Toolkit based on Jesse's model to help teams refocus on applying research into their designs.
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