01 — Market Opportunity Design Research
DEFINE & PROVE: Role of the Data Translator
DEFINE & PROVE: Artificial Intelligence Clinical Decision Support
DEFINE & PROVE: Artificial Intelligence Clinical Decision Support
Industry: Multiple ·
Data Visualization, Dashboards, Analytics, ML & AI
A client asked us to democratize their data through a self-service cloud analytics, ML, and AI platform. I led the effort to define that ideal future state — and to prove the pivotal role of the data translator in making it actually work for the people who'd depend on it.
DEFINE & PROVE: Artificial Intelligence Clinical Decision Support
DEFINE & PROVE: Artificial Intelligence Clinical Decision Support
DEFINE & PROVE: Artificial Intelligence Clinical Decision Support
Industry: Healthcare ·
Data Visualization, Dashboards, Analytics, ML & AI
Physicians can't read every study ever published, though many keep trying. This work explored how they stay current with medical literature and surfaced smarter ways to help them discover treatment options they might otherwise miss.
02 — Product & Service Design Research
DESIGN & DELIVER: Analytics, Machine Learning, and Artificial Intelligence Patent
DESIGN & DELIVER: Analytics, Machine Learning, and Artificial Intelligence Patent
DESIGN & DELIVER: Analytics, Machine Learning, and Artificial Intelligence Patent
Industry: Multiple ·
Data Visualization, Dashboards, Analytics, ML & AI
I led the creation of a user-centric semantic design-thinking framework for analytic and AI needs — a patent-pending process that cut time-to-requirements from three months to sixty minutes. It transformed how IBM teams build model-driven experiences.
DESIGN & DELIVER: UX for Analytics using a Mental Model
DESIGN & DELIVER: Analytics, Machine Learning, and Artificial Intelligence Patent
DESIGN & DELIVER: Analytics, Machine Learning, and Artificial Intelligence Patent
Industry: Healthcare ·
Data Visualization, Dashboards, Analytics, ML & AI
Nobody trusts an answer they can't understand, least of all in healthcare. This work built a shared mental model that made analytic, ML, and AI recommendations legible — and trustworthy — across an entire portfolio of products.
03 — Loyalty & Retention Design Research
SENSE & RESPOND: Understanding user's relationship with money across cultures
SENSE & RESPOND: Understanding user's relationship with money across cultures
SENSE & RESPOND: Understanding user's relationship with money across cultures
Industry: Financial Services ·
Retail & Digital
First Data hired me in 2004 to build and scale design research for Western Union's fast international expansion. I introduced the organization to Geert Hofstede's cultural dimensions — because money means very different things in very different places, and a global product had better know that.
SENSE & RESPOND: HR App Concept: AI-Driven Workforce Intelligence
SENSE & RESPOND: Understanding user's relationship with money across cultures
SENSE & RESPOND: Understanding user's relationship with money across cultures
Industry: Multiple
Digital
This concept uses agentic AI and a robust knowledge graph to turn workforce data into decisions people can act on. Grounded in UX principles and research on the employee experience, it connects scattered HR tools into one intelligent ecosystem that supports leaders and employees alike.