Technical debt (tech debt) hampers developer productivity and adds cost to business cases for new features. However, it also has an impact on the quality and agility of a product's experience.
When tech debt is low, you can quickly respond (experience agility) to changing user needs via new releases (1). However, high tech debt makes it more difficult and expensive to adapt to user needs (2).
To help assess where your product sits concerning technical debt, I partnered with Susan Teague Rector to create an easy-to-use calculator. This calculator is an excellent tool for modeling CX/UX transition in a product and reinforcing a user- and data-centric product culture.
Learn more and download the calculator HERE.
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